Frequently Asked Questions

Below FAQ are some common concerns of our customers, if you have other questions,
please just send it to hello@shoptrhc.com

All orders are processed and shipped Monday - Friday within 3 business days of placing your order. We do not process or ship orders on weekends. We do not process or ship orders on the major holidays listed: Martin Luther King Jr. Day, Juneteenth, Labor Day, Thanksgiving Eve, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day We are unable to ship on holidays observed by USPS and UPS. Tracking numbers are provided for all orders.

Currently we are only shipping within the United States and Canada.

Yes, we do require that your billing and shipping address match to help prevent fraudulent transactions.

The buyer is responsible for entering the correct shipping address for their order at the time of ordering. Orders returned due to insufficient or incorrect address are the responsibility of the buyer and re-shipping fees must be paid before the order can be re-shipped. Once your order has been received by the carrier Toya Rey Hair Care is no longer liable for your package. This responsibility is passed on to the carrier selected at checkout. Please contact them if you have any questions concerning your package. United States Postal Service 1 (800) 275-8777. UPS 1 (800) 742-5877. Toya Rey Hair Care does not guarantee any transit times. We are not responsible for any lost, stolen or damaged packages. We do not offer refunds or replacements for lost, stolen, or packages damaged by the carrier. Once the package has been delivered to the addressee, the buyer has 7 days to contact Toya Rey Hair Care. Please review our Return Policy

eturns are handle on a case by case basis.

Toya Rey Hair Care does NOT offer refunds. Click here to begin your process.

Toya Rey Hair Care will gladly assist in resolving any issue you may have with your order within 7 days of delivery date. Toya Rey Hair Care does NOT offer refunds, however, we will offer a store credit which you can use towards a future purchase. All returns must be submitted via our online returns center http://returns.shoptrhc.com

Clearance and sale items are not eligible for returns. Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale. Gift cards are NOT eligible for returns.

Please note return shipping fees is the responsibility of the customer.

Once your return is submitted via our online portal here, it will be in review. Additional information may be requested before your return is approved by our Customer Service team. We encourage you to use the comment field in the return portal to explain your reasoning for a return. If your return is approved you will receive a follow-up email containing instructions for returning. Upon receiving your returned item(s), you will be emailed store credit information.

We cannot guarantee that your return will be processed on the day that it is received. Please allow up to 7 business days for your return to be processed and finalized. Our business days are Monday - Friday.

Exchanges The following criteria must be met to qualify for an exchange: Product is defective Product must be unopened Product must be in the original packaging Product must be unused Product must not be damaged

All exchange requests and returns are inspected to ensure the above criteria has been met.

If you have any questions, you can contact us at hello@shoptrhc.com. Items sent back to us without first requesting a return through our return site will not be accepted under any circumstances.

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